Shipping Policy
Last updated: 15 September 2026
Handmade just for you
Every Lola Loop Charm is handmade, so please allow 5–10 working days for us to make and send your order (working days are Monday to Friday, not including UK bank holidays). Custom orders can take longer, and we’ll confirm the timeframe with you before we start.
During busy times, like the run-up to Christmas, it may take a few extra days. We’ll always keep you updated.
Where we ship
We’re based in the UK and ship to the UK and many countries worldwide. You’ll see whether we deliver to your country at checkout.
Delivery costs
Delivery costs are worked out at checkout based on where your order is going. You’ll always see the delivery cost before you pay.
How long delivery takes
Once your order has been sent, these are the usual delivery times:
| Destination | Estimated delivery after dispatch |
|---|---|
| United Kingdom | 1–3 working days |
| Europe | 5–10 working days |
| USA & Canada | 7–14 working days |
| Rest of the world | 7–21 working days |
These are the postal service’s estimates, not guarantees. Occasionally, parcels take a little longer.
Tracking
When your order is on its way, we’ll email you a shipping confirmation, with a tracking number if your delivery service includes one.
Customs, duties and taxes (outside the UK)
Orders sent outside the UK may be charged import duties, taxes (such as VAT) or handling fees by your country’s customs service. These charges are set by your country, not by us, and are paid by the customer, unless they were already collected at checkout. We can’t control delays caused by customs.
Please check your address
Please make sure your delivery address is complete and correct. If a parcel comes back to us because of an incorrect address, or because it wasn’t collected, we’ll get in touch, and sending it again will need new postage.
Lost or late parcels
If your parcel hasn’t arrived within 10 working days of dispatch (UK) or 25 working days (international), please email us. We’ll look into it with the delivery service, and if your parcel has been lost, we’ll send a replacement or give you a full refund.
Arrived damaged?
Oh no! Please see our Refund policy, and we’ll put it right.
Questions?
Email us at hello@lolaloopcharms.com. We’re always happy to help!